Technology and Operations Management
Before the issue of balance even comes up, a company must allow sufficient time for what may be the most underrated yet most important part of the innovation process: problem definition.
Nikhil Menon, ET Bureau
One of the most authoritative analyses of the dabbawala community and the environment they operate in, the case study has since been debated and discussed extensively in classrooms as well as in Harvard's management development programmes. "It seemed like a fascinating and unusual setting that is unique to India but with potentially powerful lessons for the world," says Thomke. "People with average skills and education can do extraordinary things. Perhaps there is a bigger lesson here. India has many people, but are all of them being used to their full potential?"
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