Technology and Operations Management
Related: Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Management Science 56, no. 6 (June 2010): 978-996.
Mike James, MD at Lloyds Register Quality Assurance and Professor Michael Toffel, of HBS, discuss third-party certification
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Michael W. Toffel
Division of Faculty & Research
Harvard Business SchoolSoldiers Field
Boston, MA 02163