Browse Faculty by: Name / Academic Unit / Area of Interest

Customer satisfaction

Primary Interest

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Assistant Professor of Business Administration
 
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James J. Hill Professor of Business Administration
Senior Associate Dean for HBS Publishing; Senior Associate Dean, Chair, Executive Education
 

Secondary Interest

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Harold M. Brierley Professor of Business Administration
 
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UPS Foundation Professor of Service Management
Senior Associate Dean for Faculty Planning and Recruiting
 
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Lecturer of Business Administration
Director, Business History Initiative
 
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Edward W. Carter Professor of Business Administration
Chair, General Management Program
 
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Stanley Roth, Sr. Professor of Retailing
 
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MBA Class of 1966 Professor of Management Practice, Joseph L. Rice, III Faculty Fellow
 

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