Browse Faculty by: Name / Academic Unit / Area of Interest

Customer satisfaction

Primary Interest

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Assistant Professor of Business Administration
 
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Edsel Bryant Ford Professor of Business Administration
Senior Associate Dean for External Relations; Senior Associate Dean for HBS Publishing
 

Secondary Interest

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UPS Foundation Professor of Service Management
Senior Associate Dean for Executive Education
 
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Lecturer of Business Administration
Director, Business History Initiative
 
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Stanley Roth, Sr. Professor of Retailing
 
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MBA Class of 1966 Professor of Management Practice
 

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