“Mayo had little interest in any one of four notions about leadership: the dull rule-making bureaucratic administrator, the robber baron, the heroic charismatic leader, or the time-and-motion scientific management leader,” Fritz Roethlisberger wrote in his memoir, The Elusive Phenomena.

“When Mayo spoke about the administrator, he was not referring to the administrator of the established society or to making him a better rule maker, paper shuffler, bookkeeper, or high-grade clerk; he was not referring to how to make a fast buck, how to become a Napoleon or a Hitler, or how to optimize time and motions. He was referring to the administrator of the newly emerging society which science and technology were slowly but surely creating and the knowledge and skills that this non-heroic person—still somewhat nonexistent—would need in order to do more competently the much-needed job of the twentieth century, a job which could be important, significant, worthwhile, exciting, and not just sound that way.”

Elton Mayo and Fritz Roethlisberger