India

Dr. Nalli Kuppuswami Chetti 

  • Chair, Nalli Silk Sarees (Textiles, retail)
Born Kanchipuram, India, 1940. Honorary doctorate, Arizona World University Round Table.
“King George IV visited India... In the honor of his visit, the committee in Madras City... wanted to present one Kancheepuram saree or one cloth... They gave that order to my grandfather, because he was very particular about quality.”

Video Clips

Chetti described how he had to take over the family business at a very young age, and how he tried to carry out his grandfather’s beliefs on how to run the business.

Chetti describes how love of his business inspired him to work very long hours at his shop and bring work home with him.

Chetti talks about how maintaining high quality at a fixed, open price has been the foundation of the company's success.

Chetti explains that the guiding principle of the business from the time of his grandfather has been honesty, which has engendered customer trust.

 Full-length video (accessible to holders of a valid Harvard ID)

Transcript

Nalli Kuppuswami Chetti, who inherited Nalli Silks from his father in 1958, describes the steady growth of India’s premier saree brand. Born in 1940 in Kanchipuram, Chetti was captivated by the family business from a young age. In the interview, he describes his father’s aptitude for innovation; he was the first to work with chemical engineers from Switzerland to produce chemical dyes, and he introduced clever marketing strategies, including designing sarees reflecting current events and films. Chetti points out that these innovative tactics were not at odds with the family’s rich family history in textiles, dating back to a group of weavers in the fifteenth century. Relying primarily on values that had been passed down for generations, Chetti learned to maintain a loyal customer base by ensuring quality above all else—even if it meant sacrificing a percentage of profit. He explains the array of factors that contributed to his father’s initial successes, including his refusal to adopt “power loom” automation, his willingness to help with the events for which the sarees would eventually be worn, and his refusal to accept loans from banks (relying instead on his own capital). Chetti largely attributes the company’s success to these sustained values and innovative techniques, and emphasizes that none of them have been compromised as a result of more recent expansion.

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