13 Oct 2016
The Crash and the Fix of Healthcare.gov
The Affordable Care Act, or Obamacare for short, had three goals: make health insurance available, required, and affordable for everyone. There was just one problem—the launch of the Healthcare.gov website was a complete and utter failure. Professor Len Schlesinger delves into the enormous challenges involved with building, launching, and fixing Healthcare.gov, and how those administrative trials and triumphs are instructive for any managerial setting.