The U.S. is losing its fundamental competitiveness and ability to generate competitive companies and rising wages, says Michael Porter, Harvard Business School professor, who reveals results from a recent study on competitiveness. full story 

Another reason why Kodak was slow to change was that its executives "suffered from a mentality of perfect products, rather than the high-tech mindset of make it, launch it, fix it," says Rosabeth Moss Kanter of Harvard Business School, who has advised the firm. full story 

In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing customer service. That win-win approach involves "looking at your biggest... full story